Workers in some of the UK’s most prominent restaurant chains, including Pizza Express, Carluccio’s and Café Rouge, are being ripped off by unscrupulous bosses who use staff tips to subsidise low pay.
The catering sector, already notorious for low pay, poor conditions and long hours, is cynically involved in even worse exploitation of its workforce by using credit card tips to top up wages as low as £2 an hour to make the minimum wage.
Another trick used is to charge staff an “administration fee” on tips added to card transactions. The cost of using the card (between 1% and 2% of the bill) should be met by the restaurant, but the bosses pass that cost on to their workers, who are largely foreign, young and inexperienced. They can easily be threatened with the sack if they tell customers that the bosses keep credit card tips.