We recently opened a public dispute against multi-branch letting agency Fox & Sons, in support of a group of tenants who had their tenancy delayed and then completely withdrawn five days after the start of their agreed move-in date. As a result of this mismanagement by the agency, the tenants had to find a last minute alternative accommodation, which ended up being far above their budget. The tenants are now demanding that the agency pays them compensation to cover at least part of the additional costs that their new tenancy requires for an initial period. This would be a way for Fox & Sons to make up for the difficult financial situation that the tenants were forced into.
