Pell and Bales is a London call centre that raises funds on behalf of major charities. Since a venture capital company, ICENI, bought shares in P&B, the volume of calls staff must make has increased.
This added pressure led to friction between management and staff, and an increase in petty disciplinary actions and grievances.
Pat Carmody, a caller and CWU rep at Pell & Bales, helped build a fast-growing union that won a pay increase for the first time in 6 years and is capable of winning disciplinaries and grievances. Senior management were none too pleased.
In June, Carmody was suspended for writing an article for Socialist Worker in defence of a suspended colleague. Management claimed the article defamed the company and suspended him.