Ruth, Jess and Charlotte recently took up a rented property in Bethnal Green through the Shoreditch branch of Victorstone Property Consultants, paying £3,451 as rent and deposit. After they had only just moved into the house, Victorstone fell out with the landlords over the fees they would take, the landlords decided they wanted to get out of the letting, and changed the locks.
Ruth, Jess and Charlotte managed to get some money back from the landlady, but the landlady had never been transferred the full amount, because Victorstone had subtracted their fee. Victorstone initially tried to mislead Ruth, Jess and Charlotte, implying that all the money had been transferred to the landlady. In fact they intended to keep c.£1200 of their money for a completely failed deal.