A tenant has been organising with SolFed after deposit deductions were made from their joint-tenancy deposit, despite the fact they left the property in a clean condition. The deductions were unreasonable, not costed in enough detail, and, on top of this, service from the agency was poor throughout her tenancy. This even included not being provided keys when locks were changed during the tenancy.
Brand Vaughan’s response to the demands for £390 to be returned from the deposit, and for £541 compensation, has included making legal threats, as well as claiming that the problems with the tenancy were not their responsibility. The landlord of the property is in-fact Tom Ghibaldan, chief executive of Brand Vaughan. Deposit deductions claimed by Brand Vaughan were in the service of their own chief executive.